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For retailers, assessing and improving the “customer experience” is critical for increasing customer satisfaction and loyalty. Secret Shopper programs are used by most major retail chains to provide valuable and unbiased feedback on how customers interact with their stores and their store associates. “Secret Shoppers” visit (or call) the store, engage associates, and, for store visits, complete a purchase transaction. They complete a survey/assessment and the confidential results are shared with the Store Director/Manager.

With more than 20 years in the feedback business, over 1,000 clients across dozens of industries, and conducting over 5,000 secret shops each month, 360 Intel (formerly Campus Feedback) can provide you with valuable insights on your operation.

An ICBA Service Provider. Available in Canada.



Mailing Address
11 South Main St Suite 200
Concord, NH 03301
USA

Shipping Address
03301
USA

Billing Address

USA

Website: http://campusfeedback.com/mystery-shopping/admissions-mystery-shops/

Main Contact
Contact Name
Eddins, Kurt, President
kurte@360intel.com

Phone: 603.389.6126
Mailing Address

USA
Shipping Address

USA
Billing Address

USA


Contact Name
Kayajanian, Lori, Client Relationship Manager
lorik@360intel.com
Mailing Address

USA
Shipping Address

USA
Billing Address

USA
Buying Programs

Product and Services
Management Services
Marketing, Event & Design Services




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